Order & Return Policy

At Fyuza.com, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our Return & Refund Policy below.

1. Returns

Eligibility for Returns:
You may return most new, unopened items within 14 of delivery for a full refund. To be eligible for a return:

  • The item must be in its original condition, unused, and in the original packaging.
  • You must have a receipt or proof of purchase.

Non-Returnable Items:
Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Items marked as non-returnable at the time of purchase

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@fyuza.com or call us at +1 (405)-534-4861 to request a return authorization. Please provide your order number and reason for the return.
  2. Pack the Item: Safely pack the item in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the Item: Once you receive return instructions, ship the item to the address provided. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

3. Refunds

Processing Time:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds:
We reserve the right to deduct a restocking fee of 10-30% for items that are returned in a condition other than new and unopened.

4. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at support@fyuza.com for assistance.

5. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please reach out to us:

Fyuza.com
Email: support@fyuza.com
Phone: +1 (405)-534-4861
Address: 2908 W Delmar St #1001, Broken Arrow OK 74012

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